Legal
Shipping Policy
Last updated: April 2026
Material Lift Supply ships equipment throughout the contiguous United States. Heavy equipment moves via LTL (Less-Than-Truckload) freight carriers, palletized, and needs appropriate receiving infrastructure at the delivery location. Lighter items such as hand trucks, dollies, and dock accessories ship by UPS or FedEx Ground and need no dock. Please read this policy carefully before placing an order.
Delivery Options & Rates
Standard Freight
IncludedLTL freight to a commercial address with an operational loading dock or forklift on site is included in your quoted price. The carrier delivers to the dock only — inside delivery is not included.
Freight + Liftgate Service
Included FreeNo loading dock or forklift on-site? No problem — we send a truck with a hydraulic liftgate that lowers the equipment from the truck bed to ground level, at no charge. Just tell us you need it when you order or request a quote. You are responsible for moving the equipment from curbside to its final location.
Freight + Residential Delivery
Included FreeDelivering to a home-based business or residential address? The residential accessorial — smaller delivery vehicle, extra carrier time — is covered in your quoted price, and liftgate service is always included on residential stops. Just select Residential / Home Office when you order or request a quote.
Limited Access Delivery
Included FreeDelivering to a construction site, school, church, government facility, farm, or a location with security gates or non-standard access? The carrier's limited-access accessorial is covered in your quoted price. Just tell us about your site when you order or request a quote so we route the right truck — we will confirm the details during your order verification call.
Parcel Shipments (UPS / FedEx Ground)
IncludedHand trucks, dollies, drum tools, dock accessories, and other items light enough for parcel service ship UPS or FedEx Ground direct from the manufacturer. The shipping is included in the price. Typical transit is 5–10 business days after the manufacturer ships, and no dock or forklift is needed to receive them.
Small Orders (cart under $50)
$9.95Carts totaling under $50 carry a flat $9.95 small-order handling charge. It is shown at checkout before you pay, and it disappears the moment the cart reaches $50 — add a second item and the order ships included.
Additional Services
Delivery Appointment: Need the carrier to call ahead and schedule a specific delivery window? Included — just tell us when you order. Most commercial deliveries do not require this.
Inside Delivery: Moving equipment beyond the truck tailgate or dock into your facility requires a custom quote. Contact us at sales@materialliftsupply.com before placing your order if inside delivery is required.
The price you approve is the price you pay: standard freight, liftgate, residential, limited-access, and appointment-scheduling services are all included in your quoted price when disclosed at the time of order. The only charges ever billed afterward result from inaccurate delivery information, undisclosed site conditions, or missed appointments.
Inspection & Damage Policy
Important — Read Before Accepting Delivery
You must inspect all equipment for visible damage BEFORE signing the driver's Bill of Lading (BOL). Once you sign the BOL without noting damage, the carrier is legally released from liability.
- If damage is visible, note it in writing on the BOL before the driver leaves.
- If damage is severe, refuse the shipment and contact us immediately at support@materialliftsupply.com.
- Take photos of all damage before the driver departs.
- Contact us within 48 hours of delivery for any concealed damage claims.
Freight Liability
Material Lift Supply ships F.O.B. Origin, Freight Prepaid. Standard freight to a commercial address with a loading dock or forklift on-site is included in your quoted price — there is no separate freight line item for standard delivery. Title and risk of loss transfer to the customer at the point of origin, when the carrier picks up the shipment from the manufacturer's facility.
The customer is responsible for all accessorial charges resulting from inaccurate delivery information, including but not limited to:
- Carrier fees from liftgate needs not disclosed at checkout (liftgate service is free when requested in advance)
- Carrier fees from residential deliveries not disclosed at checkout (residential delivery is free when disclosed in advance)
- Limited access fees for construction sites, schools, farms, or gated facilities not disclosed at checkout (limited-access delivery is free when disclosed in advance)
- Delivery appointment fees for windows not requested at the time of order (appointment scheduling is free when requested in advance)
- Redelivery fees due to a missed delivery appointment
- Storage fees resulting from inability to receive the shipment
- Inside delivery or white-glove service not arranged in advance
Lead Times & Transit
Most in-stock items ship within 3–7 business days of order confirmation. Custom or made-to-order equipment may require 2–6 weeks. Estimated lead times will be confirmed in your order acknowledgment.
LTL freight transit times vary by lane: typically 3–7 business days after pickup from the manufacturer's facility. We will provide tracking information once the shipment is in transit.
Material Lift Supply is not responsible for delays caused by the freight carrier, weather, or acts beyond our control.
Need to Return Equipment?
For defective products, safety recalls, or standard return requests, visit our dedicated Returns & Recall Policy page to submit a formal RMA request.